1. Reflection: answer showed he understood the message. You can add information or place limits.
2. Repeated assertion. Unjustified opinions or desires, then repeat the starting point. In this way, irrelevant and ignore the issues that may cause further friction.
3. Have your assumptions about the opinion or position of the aggressor and waits for your response.
4. Recourse to claims in "first person" I think ', "I feel" etc. ..
5. Please direct questions: prove very useful in countering the non-verbal aggression.
6. Paradoxical statement: make a statement that compels others to think that their aggressive statements could backfire on themselves.
7. Adjournment: suspend the debate and take a break and this behavior can take time to think about what response to give, and if you intend to refuse a request or a request.
8. Repeat: if you feel that your partner is not listening, you can ask, 'what have you understood what I just said? ".
9. Reversal of Feedback: clarified what you think you have been told by repeating it again in your own words.
10. Replies essential: if you feel attacked, but do not want to continue the discussion and not feel you want to defend your position, please reply directly with a "yes" or "no".
Dr. Alessandra Rosa
0 comments:
Post a Comment