During the talks often make many mistakes without realizing it .... Here are some examples:
1. Conrontazione
trap of denial, the operator insists on the change and try to force resistance and doubts of the patient;
2. Trap of blame;
3. Trap of labeling;
4. Trap guidance to the solution;
5. Trap consolation
6. Trap interpretation.
Gordon has identified the following building blocks of communication :
1. giving orders;
2. making threats;
3. giving advice, providing solutions;
4. paternalistic to preach;
5. criticize, judge;
6. agree;
7. ridicule;
8. interpret;
9. consular
10. investigate, ask questions, persistent;
11. distracted, change the subject.
Alessandra Rosa Dott.ssa
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